Be always nice to the IT guys. You can be rude to the Sales and Marketing people. In fact, they might even like you for it. But don't ever risk getting on the bad side of the Geeks.
How to be nice to the IT guys
- Before asking for help, take a moment to admire the disassembled monstrosity lying around somewhere. Ask what it is and show interest.
- From time to time, start a conversation with "I don't really know anything about IT..." and then say something most users wouldn't know. For example "Should I activate the BIOS password? You know, in case my laptop gets stolen?" Or "I noticed that you don't broadcast the SSID on our WIFI network. Do you recommend that I do this at home?"
- Once you've established an informal relationship, you may call them jokingly geeks (but never ever use the work "nerd"!).
- When they tell you that they will try to take care of your problem if and when they have a minute, say that you know they're incredibly busy and appreciate their help (instead of bitching and making threats like everybody else).
- And most important: If required, always open a ticket instead of (or before) barging into their office.
Advantages of being nice to the geeks
(no guarantees here, but it worked a couple of times for me)
- Your problems will be solved in less than 30 minutes while others wait 2 weeks with the same problem.
- They will let you beta-test cool new software.
- You will get additional RAM or a second screen.
- You will get admin rights to your machine. Or was it just the trainee who messed up this one time ;-)
- When you ask for a new keyboard they won't tell you to open a ticket but will walk over to the shelf and hand you their best piece.
Bonus
If your ticket gets ignored send reminders until the problem is solved. They don't mind being reminded as long as you're polite and don't contact them several times a day. This doesn't help if you have an ultra urgent problem, but it will pay off in the long run.
And if your IT guy asks you: I never said any of this!
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